Shipping and Returns
- Australia: 1-5 business days with Sendle or Australia Post. We charge a flat rate of $5 for orders under $50.
- We offer free express shipping on all orders over $50.
- We offer worldwide shipping. Cost is calculated at checkout.
- United States / Canada: 6-12 business days with DHL
- United Kingdom / Western Europe: 4-12 business days with DHL
- South America: 6-12 business days with DHL
- Asia: 4-12 business days with DHL
- Rest of World: 6-12 business days with DHL
- International shipping may take longer in some cases. This is out of our control and depends on circumstances such as customs, strikes, etc.
- All international orders will receive a tracking number once it is generated by DHL.
- International orders are sent out from our warehouse twice a week.
- Contact us if you have any shipping enquiries.
WARRANTY AND RETURNS
- You can return a faulty or damaged snow foam cannon for a full refund within one year of receiving your original order.
- We'll refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
- The items are your responsibility until we receive them, ensure they are packaged sufficiently enough to not get damaged on the way.
- Where possible, returned items should include tags and the original packaging.
- The cost of return shipping is at the customer's expense. Any returned items that are not received by Foamee will not be issued a refund. We recommend you obtain proof of postage/tracking.
- Items returned outside of warranty must be in brand new condition.
- Returns must be sent to: 103 Dunne Rd, Burbank 4156 QLD Australia with tracking sent to firstname.lastname@example.org